We booked directly with the hotel and I paid extra for a "room with upgrade" option. The upgrade was not specified, but it was around 10 Euro extra per night, and I decided to chance it. The confirmation email I received didn't mention the upgrade. When we checked in, the receptionist helpfully announced "You booked a standard room, but we've given you one with a view". The room was on the 5th floor, looking out at the back of a somewhat atmospheric rundown old church and some apartment buildings, not high enough for a real city view. There were two support columns, one blocking the open space near the bed and another blocking the large window. It was worse than the example of a standard room pictured on the website, so I was disappointed that I had paid extra for it. The hotel shouldn't offer that upgrade option, as it seemed the staff wasn't aware of it, and I felt a bit taken advantage of. Otherwise, location was fine, - right in the tourist district and very close to the airport bus drop off.
Very good hotel right in the center of Barcelona. The staff is very friendly and the hotel is very modern you actually have a great view of the square. All the shopping and restaurants are within walking distance. As are all of the famous museums. The rates are very good as well. Very good hotel stay
Great location, top services ; I stayed here between 18/12-22/12; Polite and professional hotel teams, warm welcome and complimentary upgrade to top floor , fantastic view and walking distance to all attractions! I will recommend all my friends to stay here. You don’t get this experience in london
Room is old. But still okay. A bit overpriced if you booked few months before arrival. Better book 1 or 2 weeks before arrival. Location is excellent. Lobby is quite small but the receptionist is excellent.
Best hotel staff ever in Spain. Stayed in Superior Terrace room. Terrace view was awesome. Bed was comfortable. Looks like newly renovated but the bathroom arrangement and finishing details could be improved. In general, enjoyed very much.